What you need for this book

The audience for this book does not need any particular knowledge or skill except for the ability to listen, and a basic understanding of their own products and customers.

Conventions

In this book, you will find a number of styles of text that distinguish between different kinds of information. Here are some examples of these styles, and an explanation of their meaning.

New terms and important words are shown in bold. Words that you see on the screen, in menus or dialog boxes for example, appear in the text like this: "Clicking the Next button moves you to the next screen".

Note

For Reference

For Reference appear like this

Note

Lists

Lists appear like this

Note

Action Point

Action points appear like this

  

Note

Make a note

Warnings or important notes appear in a box like this.

  

Tip

Tip

Tips and tricks appear like this.

  
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