PERFORMANCE CONSULTING-THE BOOK: WHAT’S DIFFERENT?

This edition contains new cases and multiple examples from the authors’ recent consulting assignments. Terminology has been changed to reflect today’s business world, and the models themselves have been refreshed. The primary change you, the reader, will experience is new content regarding how to measure performance consulting initiatives. In our previous books, we acknowledged measurement to be a part of the process. However, we offered little advice on how to plan for and implement that part of the process. Enter Jack and Patti Phillips and their in-depth knowledge of this critical component. It has been a joy to partner with them, discovering how our performance consulting models and techniques combine with the measurement models they have developed and validated over the years. The result is a book that describes an end-to-end performance consulting process, taking you from how to respond to a client’s initial request to forming the measurement strategy, implementing solutions, and reporting on the business and performance results.