The Insider's Guide to Supervising Government Employees

Afterword

RETOOLING AND REFRESHING TO SET YOURSELF APART

KEEPING THE BRAIN IN MIND

MULTI-GENERATIONS AT WORK

MAKING INFORMATION AND KNOWLEDGE SHARING EASIER

THE CHANGING WORLD OF SOCIAL CONNECTIONS

WORKERS IN DIFFERENT LOCATIONS

CONTINUING TO LEARN AND DEVELOP

KNOWING YOUR GAPS IN CAPABILITY

BEING AWARE OF YOUR CURRENT WORK CULTURE

6 Supervising in a Changing Work Landscape

STORIES YOU WANT TO SHARE WITH OTHERS

THE COST OF NEGATIVITY

MISTAKES WILL HAPPEN

SEEKING GUIDANCE

BUILDING STRONG RELATIONSHIPS

UNDERSTANDING YOUR WORK ENVIRONMENT

OUR WORK AND LEARNING STYLES ARE DIFFERENT

MY SUPERVISOR IS NEVER AROUND

BEING CLEAR ABOUT EXPECTATIONS

SIMPLIFYING WORK

KNOW YOUR ORGANIZATION’S PRIORITIES

5 Making Good Things Happen

I WORK FOR THE BEST BOSS IN THE WORLD

I LIKE IT WHEN MY BOSS LAUGHS AT HIMSELF AND HAS FUN

ESTABLISHING TRUST AND CONFIDENCE

GIVING AND RECEIVING FEEDBACK

ADDRESSING POOR PERFORMANCE

I WISH MY BOSS WOULD WALK IN MY SHOES

FINDING COMMON GROUND

RESOLVING TEAM CONFLICT TOGETHER

MAKING CHOICES

WHAT HAPPENS WHEN YOU PLACE YOURSELF AT THE CENTER OF ALL DECISIONS?

4 Getting the Best Work from Others

BLENDING SUPERVISORY ROLES TOGETHER IN A UNIQUE WAY

SUPERVISOR AS PUBLIC SERVANT

SUPERVISOR AS EDUCATOR

SUPERVISOR AS CONSULTANT

SUPERVISOR AS PLANNER

SUPERVISOR AS MENTOR

SUPERVISOR AS FACILITATOR

SUPERVISOR AS COACH

SUPERVISOR AS ENERGIZER

SUPERVISOR AS LEADER

SUPERVISOR AS TALENT SCOUT

3 The Power of Ten Supervisor Roles

GETTING TO KNOW YOURSELF AS A SUPERVISOR

WHAT STORIES DO YOU SHARE?

HOW DO YOU CONNECT WITH OTHERS?

LEARNING TO SAY “I DON’T KNOW”

MAKING AND KEEPING PROMISES

DO YOU KNOW HOW TO GET THE BEST OUT OF YOURSELF?

DO YOU KNOW HOW OTHERS SEE YOU?

DO YOU HAVE A CLEAR SENSE OF YOUR OWN STRENGTHS?

HOW DO YOU VISUALIZE YOURSELF AS A SUPERVISOR?

2 Looking Inside Understanding Yourself

ARE YOU READY TO SUPERVISE?

ONE SIZE DOES NOT FIT ALL

CONNECTING WITH NEW SURROUNDINGS

SUPERVISING WELL TAKES TIME

THE FIRST THINGS YOU DO AS A SUPERVISOR SEND BIG MESSAGES

QUESTIONS TO ASK BEFORE SAYING YES TO A NEW SUPERVISORY OPPORTUNITY

IS SUPERVISING RIGHT FOR YOU?

1 The Opportunity to Supervise

Preface

ABOUT THE EDITOR

版权信息

封面

封面

版权信息

ABOUT THE EDITOR

Preface

1 The Opportunity to Supervise

IS SUPERVISING RIGHT FOR YOU?

QUESTIONS TO ASK BEFORE SAYING YES TO A NEW SUPERVISORY OPPORTUNITY

THE FIRST THINGS YOU DO AS A SUPERVISOR SEND BIG MESSAGES

SUPERVISING WELL TAKES TIME

CONNECTING WITH NEW SURROUNDINGS

ONE SIZE DOES NOT FIT ALL

ARE YOU READY TO SUPERVISE?

2 Looking Inside Understanding Yourself

HOW DO YOU VISUALIZE YOURSELF AS A SUPERVISOR?

DO YOU HAVE A CLEAR SENSE OF YOUR OWN STRENGTHS?

DO YOU KNOW HOW OTHERS SEE YOU?

DO YOU KNOW HOW TO GET THE BEST OUT OF YOURSELF?

MAKING AND KEEPING PROMISES

LEARNING TO SAY “I DON’T KNOW”

HOW DO YOU CONNECT WITH OTHERS?

WHAT STORIES DO YOU SHARE?

GETTING TO KNOW YOURSELF AS A SUPERVISOR

3 The Power of Ten Supervisor Roles

SUPERVISOR AS TALENT SCOUT

SUPERVISOR AS LEADER

SUPERVISOR AS ENERGIZER

SUPERVISOR AS COACH

SUPERVISOR AS FACILITATOR

SUPERVISOR AS MENTOR

SUPERVISOR AS PLANNER

SUPERVISOR AS CONSULTANT

SUPERVISOR AS EDUCATOR

SUPERVISOR AS PUBLIC SERVANT

BLENDING SUPERVISORY ROLES TOGETHER IN A UNIQUE WAY

4 Getting the Best Work from Others

WHAT HAPPENS WHEN YOU PLACE YOURSELF AT THE CENTER OF ALL DECISIONS?

MAKING CHOICES

RESOLVING TEAM CONFLICT TOGETHER

FINDING COMMON GROUND

I WISH MY BOSS WOULD WALK IN MY SHOES

ADDRESSING POOR PERFORMANCE

GIVING AND RECEIVING FEEDBACK

ESTABLISHING TRUST AND CONFIDENCE

I LIKE IT WHEN MY BOSS LAUGHS AT HIMSELF AND HAS FUN

I WORK FOR THE BEST BOSS IN THE WORLD

5 Making Good Things Happen

KNOW YOUR ORGANIZATION’S PRIORITIES

SIMPLIFYING WORK

BEING CLEAR ABOUT EXPECTATIONS

MY SUPERVISOR IS NEVER AROUND

OUR WORK AND LEARNING STYLES ARE DIFFERENT

UNDERSTANDING YOUR WORK ENVIRONMENT

BUILDING STRONG RELATIONSHIPS

SEEKING GUIDANCE

MISTAKES WILL HAPPEN

THE COST OF NEGATIVITY

STORIES YOU WANT TO SHARE WITH OTHERS

6 Supervising in a Changing Work Landscape

BEING AWARE OF YOUR CURRENT WORK CULTURE

KNOWING YOUR GAPS IN CAPABILITY

CONTINUING TO LEARN AND DEVELOP

WORKERS IN DIFFERENT LOCATIONS

THE CHANGING WORLD OF SOCIAL CONNECTIONS

MAKING INFORMATION AND KNOWLEDGE SHARING EASIER

MULTI-GENERATIONS AT WORK

KEEPING THE BRAIN IN MIND

RETOOLING AND REFRESHING TO SET YOURSELF APART

Afterword